Sanctuary Support & Billing
Questions about your 14-day trial, membership plan changes, device transitions, or immediate cancellation requests.
Sanctuary Correspondence · Real Humans Only
Write to us at your own pace.
There are no chatbots, automated ticket queues, or script-reading support agents here. Every note sent to Stillbloom is read personally by our founding studio and answered with quiet care within one to two business days.
Privacy & Legal Stewardship
Inquiries regarding local-first IndexedDB storage, Washington MHMDA rights, GDPR Article 9 protections, or verifiable deletion.
Charity & Editorial Inquiries
Nominations for 501(c)(3) women's mental health and maternal wellness organizations, or thoughtful press and alignment conversations.
Our Correspondence Covenant
How we hold your words.
When you write to us, your email address and message are used strictly to reply to your inquiry. We never add support correspondents to marketing lists, and we never share correspondence with third-party data brokers.
Important Note on Local Reflections
Because your free-text journal entries and voice reflections are stored exclusively inside your browser's local database (IndexedDB), our team cannot view, recover, or reset your private entries from our servers. You remain the sole keyholder of your sanctuary.
Studio Hours
Monday through Friday · 9:00 AM to 5:00 PM EST
We honor quiet weekends away from screens and reply to Friday evening notes on Monday morning.
Direct Note